Last Updated: 25 October 2025
1. Introduction
This Privacy Policy explains how iLUCK SHOP, operated by iLUCK PTY LTD (ABN 35 167 702 712) (“we,” “our,” “us”), collects, uses, discloses, and protects your personal information when you visit https://iluckshop.com, make a purchase, or interact with us in any way.
We respect your privacy and are committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth) and other applicable international privacy laws.
By using our Website, you consent to this Privacy Policy.
2. Information We Collect
We collect personal and non-personal information that helps us provide you with products and services, process transactions, and improve your shopping experience.
(a) Information You Provide
When you use our Website, we may collect:
- Your name, email address, phone number, and billing/shipping address
- Payment information (processed securely by third-party payment gateways)
- Account login details (if you create an account)
- Order history and product preferences
- Any correspondence or feedback you send to us
(b) Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address, browser type, and operating system
- Pages viewed, time spent, and referring website
- Device identifiers (for mobile visitors)
- Cookies and tracking data (see Section 6)
(c) Third-Party Data
We may receive information from third parties such as:
- Payment processors (e.g., PayPal, Stripe, Afterpay)
- Advertising platforms (e.g., Google, Meta, TikTok)
- Marketplace partners (e.g., eBay, Etsy, Amazon)
3. How We Use Your Information
We use personal information for the following purposes:
- To process and fulfil your orders
- To send order confirmations, invoices, and shipping updates
- To provide customer service and support
- To personalize your shopping experience
- To send marketing communications (if you have opted in)
- To improve our Website, products, and services
- To comply with legal obligations or resolve disputes
We will never sell your personal information to third parties.
4. Sharing Your Information
We may share your information with trusted service providers who assist in operating our business, such as:
- Payment processors
- Shipping and logistics companies
- Website hosting and IT support providers
- Marketing and analytics services
All third parties are required to handle your data securely and only for authorized purposes.
We may also disclose information if required by law or to protect our rights, customers, or the public.
5. Data Storage and Security
We store personal data on secure servers and take reasonable steps to protect it from misuse, loss, unauthorized access, or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute data security.
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and shopping cart items
- Analyze website performance and user behaviour
- Deliver relevant ads and marketing content
You can adjust your browser settings to refuse cookies or be alerted when cookies are used. However, some website features may not function properly if cookies are disabled.
7. Marketing and Communications
With your consent, we may send promotional emails, offers, or newsletters.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly at iluckshop.com@gmail.com.
We comply with the Spam Act 2003 (Cth) and international email marketing laws.
8. Your Rights
(a) Under Australian Law (APPs)
You have the right to access and correct your personal information.
Requests should be sent to iluckshop.com@gmail.com.
(b) Under GDPR (EU Residents)
If you are in the European Union, you have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Data portability (receive a copy in a structured format)
- Withdraw consent at any time
Requests will be handled within 30 days in accordance with GDPR requirements.
(c) Under CCPA (California Residents)
California residents have the right to:
- Know what personal information we collect and how it’s used
- Request deletion of personal information
- Opt out of the sale or sharing of personal information
- Not be discriminated against for exercising privacy rights
We do not sell personal information to third parties.
9. International Data Transfers
Your information may be stored or processed in Australia or other countries where our partners operate.
We ensure that all transfers comply with applicable data protection laws and that adequate safeguards are in place.
10. Retention of Personal Information
We retain your information only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
11. Links to Other Websites
Our Website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a new “Last Updated” date.
Your continued use of our Website after any changes constitutes acceptance of the revised Policy.
13. Contact Us
For any privacy-related questions or requests, please contact:
iLUCK SHOP (iLUCK PTY LTD)
📍 Sydney, New South Wales, Australia
📧 iluckshop.com@gmail.com
🌐 https://iluckshop.com
If you are an Australian resident and believe your privacy rights have been breached, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.